DELIVERY TIMES

Our current standard shipping process has an estimated delivery time of 1-2 weeks. 

Shipment tracking information is sent to your provided email when you place your order.

Shipping and handling fees are not included.

LOST PACKAGES

Unfortunately, from time to time shipping carriers may lose a package, it is just the nature of shipping products. In the case the shipping carrier loses a shipment, we will remake and reship a replacement order at our cost. However, please note the following important exceptions:

• It's up to us to determine if a package is truly lost or just delayed. If we feel the package is delayed, we may ask you to continue to wait for the shipment.
  
  
• If the tracking is marked as delivered or attempted delivery, we consider the package to be delivered. This is not a lost package and you will need to work with your carrier to locate the package. In most cases, a neighbor received the shipment and the customer can simply ask their neighbor, their shipment is being held by a doorman or another person responsible for final delivery of mail at that address. With a little bit of effort these packages are typically located.
  
  
• International orders, require the use of shipping and delivery infrastructures within the destination country and every country is different. For example, it's common that the package will held by customs and it's possible that you will need to work with your customer to have them collect the shipment from their local postal service. For international orders, we consider the order fulfilled once it's scanned by our shipping carriers.


We recommend that you confirm that you have the correct address and get in touch with your local post office. In many cases lost packages can be found with some extra attention.
It is the customer’s responsibility to enter their address correctly, check the tracking information and work with the shipping carrier to receive the order.